1. Information We Collect

Depending on how you interact with our Website, we may collect the following information:

Information You Provide Directly

When you submit an enquiry, contact us, request information, or otherwise communicate with us, we may collect:

• Full name
• Mobile/telephone number
• Email address
• Vehicle-related information you choose to provide
• Service requirements or preferences
• Message or enquiry details
• Any other information you voluntarily submit through our forms or communication channels

We only request information that is reasonably necessary to respond to your enquiry or provide the requested service information.

Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of your visit
• Referring website or source
• General website usage information

This information may be used to understand Website performance, improve user experience, and maintain Website security.

2. How We Use Your Information

We may use the information collected through the Website to:

• Respond to your enquiries and requests.
• Contact you regarding the services you have expressed interest in.
• Provide information about our automotive protection, detailing and related services.
• Understand your vehicle-care requirements.
• Schedule or coordinate service-related communications where applicable.
• Improve our Website, services and customer experience.
• Maintain Website security and prevent misuse.
• Comply with applicable legal and regulatory requirements.
• Maintain business and communication records where reasonably necessary.

We do not use your personal information for purposes unrelated to your interaction with Pacom Pro unless we have a lawful basis or your consent where required.

3. Communication

If you provide your mobile number, email address or other contact details through our Website, we may contact you in connection with your enquiry or requested service.

Where permitted by applicable law, we may also use your contact information to provide relevant updates regarding our services. You may request that we stop such communications at any time.

4. Cookies and Similar Technologies

Our Website may use cookies or similar technologies to improve functionality, understand Website usage and enhance your browsing experience.

Cookies may help us:

• Remember certain preferences.
• Understand how visitors use our Website.
• Improve Website performance.
• Analyse traffic and usage patterns.
• Support essential Website functionality.

You may configure your browser to reject or delete cookies. However, disabling certain cookies may affect some Website functionality.

5. Third-Party Services

Our Website may contain links to or integrations with third-party services, platforms or websites, such as social media platforms, maps, communication services, analytics tools or other external services.

If you choose to interact with such third-party services, their own privacy policies and terms may apply. Pacom Pro does not control the privacy practices of independent third parties.

We encourage you to review the privacy policies of any third-party websites or services you access through our Website.

6. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share information where reasonably necessary with:

• Service providers assisting us with Website hosting, maintenance, analytics or technical operations.
• Communication or enquiry-management service providers.
• Professional advisers where necessary.
• Government authorities or law-enforcement agencies where required by applicable law.
• Third parties where disclosure is necessary to protect our legal rights, Website security, customers or business operations.

Any such sharing will be limited to what is reasonably necessary for the relevant purpose.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to enquiries, providing services, maintaining business records, resolving disputes and complying with applicable legal obligations.

When information is no longer reasonably required, we may securely delete or anonymise it, subject to applicable legal and operational requirements.

9. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where legally permissible.
• Withdraw consent where processing is based on consent.
• Request information about how your personal information is being used.
• Opt out of certain marketing communications.

To exercise any applicable rights, please contact us using the details provided below.

10. Children’s Privacy

Our Website and services are not specifically directed toward children.

We do not knowingly collect personal information from children for purposes unrelated to providing our services. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

11. External Links

Our Website may contain links to external websites or platforms.

Pacom Pro is not responsible for the content, security or privacy practices of websites that we do not operate. We recommend reviewing the applicable privacy policy of any external website before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, Website functionality, legal requirements or privacy practices.

Any updated version will be published on this page with the revised “Last Updated” date.

We encourage you to review this page periodically.

13. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Email: contact@pacompro.com

Contact No: +91 80988 82828